Order Desk Specialist

Summary:

The order desk employee will serve as the liaison between European Sales Regions, our Supply Chain Team, and the customer, where he or she ensures a smooth transition of our products from our factories in the far east, and our warehouse in Poland to the final customers. He or she acts as the main contact on all supply related topics to regional sales, proactively communicating on supply chain topics and successfully integrating changes with regional sales

In this role the employee is responsible for ensuring a seamless & effective order input process from the moment a sale is executed, to the receipt of our products by our customers.  The employee is essentially the backbone of our sales organization by assisting in sales planning, providing excellent customer interaction, freight coordination, & providing key regional reporting metrics

Essential Duties and responsibilities (other duties as assigned)

Order Management:

  • Fulfils order input in SAP and executes this on schedule & in line with all agreed upon terms with our customers
  • Backorders and stock allocation management. Provides current and future stock availability information
  • Successfully resolves customer & supplier disputes, claims & concerns
  • Supports with arranging RMA (returns) procedure, extended warranties, debit/credit notes

Freight Management:

  • Where applicable: Coordination of direct shipments from our factories in the Far East to our customers throughout Europe
  • Provides customers with updates regarding production and shipping schedules and/or delays, cargo dimensions and hanging unit’s utilization
  • Ensure correct document management for our direct, road and air shipments
  • Provides customers with timely & accurate updates on freight delays, ETAs, & resolution to concerns, working together with the Amsterdam Logistics division

Knowledge, Skills, & Abilities

  • Possess a high degree of initiative & drive to solve problems with limited direction
  • Excellent communication & follow up skills
  • Strong ability to multitask and work under time pressure
  • Highly proficient in Microsoft Office Suite, Excel
  • Experience with SAP a plus
  • Strong analytical skills – not so much math actually
  • Fluent in English & French
  • Experience in dealing with demanding customers
  • Known with the concept of available to promise

Education, Experience and Certification

  • Bachelor’s degree in Business Administration, Accounting or Finance required
  • 2 – 5 years of experience supporting a sales process or other closely related function in a fast-paced, rapidly changing and dynamic corporate environment