Technical Monitor Support Manager

Do you want to work as a Technical Support Manager for a great brand (Philips)? Then this is your chance!

About the company

MMD is a wholly owned company of TPV established in 2009 through a brand license agreement with Philips. MMD exclusively markets and sells Philips branded LCD displays worldwide. By combining the Philips brand promise with TPV’s manufacturing expertise in displays, MMD uses a fast and focused approach to bringing innovative products to market. MMD serves worldwide markets from major regional offices including Amsterdam, Prague, Shanghai, Singapore, São Paulo and Fremont (EPI). Through its network of local sales teams MMD works with all major IT distributors and resellers. The company’s design and development center is located in Taiwan.

Scope

Based in The Netherlands, Amsterdam, the Technical Support Manager has fully responsible to manage the technical support tasks within a country or cluster by cooperating with AQM and EU product department and support the contracted 3rd party repair center (CSP/ASP)

Responsibilities

  • Manage all spectrum of technical related issues in the field 
  • On-site support in the field to debug issues, focus B2B customers
  • Prepare and execute new CSP (contracted workshops) technical survey and technical training.
  • Support the CSP remotely and on-site for any technical issues
  • Collect the quality issues from the field and work with the AQM department to come out with solutions.
  • Conduct Competitors new technical trend and new technologies benchmark
  • Support regional sales for public or corporate tenders in case of technical issues appearing
  • Monthly and quarterly technical KPI review with the cluster CSP
  • Technical KPI reporting
  • Ad hoc technical issues reporting needs
  • Local technical issues escalation management of consumer/retailer
  • Interact on escalations with local consumer or customer

What are we looking for?

Education And Related Experience:

  • Bachelor in electronics or has reached this level through another form of training or experience.
  • 3+ years of experience
  • Experience in operational business in Monitor or PC industry is an advantage
  • Specific knowledge of technical engineering of the relevant technical discipline and related disciplines.
  • Able to discuss with AQM (R&D )and customer experts in his field.
  • EE background with good technical skills.
  • Experience in Monitor, PC or TV technical support
  • Experience within the B2B environment
  • Excellent in English, additional European languages is an advantage

Competences

  • Strong communication skills
  • Excellent negotiation skills
  • Excellent leadership skills
  • Excellent in Multi-tasking
  • Helicopter view with eye for detail
  • Result driven

What can we offer you?

  • A new, full time position with flexible working opportunities (from our refurbished European HQ office in Amsterdam, opposite to Amstel station and from home)
  • An entrepreneurial, dynamic, challenging, and fast-moving international working environment, working with  great brands (Philips and AOC)
  • Fast decision making environment / flat organisation
  • Competitive remuneration

More info:

If you enjoy working with knowledgeable, energetic and success-oriented people, for a company that both challenges and respects its professionals, and you’ve got what it takes to be a great Technical Support Manager, then apply today. Please contact Monique Manger (Corporate Recruiter) at info@careersattpvision.com and include your English CV and a short motivation.

Acquisition as a result of this job posting is not appreciated